Refund Policy

A refund is issued after a returned item is received and inspected and found to meet the return conditions described in our Return Policy. Items marked final sale or as-is are not eligible for refunds.

Once we receive and inspect the returned item, a refund is issued to your original payment method within several business days. The time it takes to appear in your account depends on your bank or card issuer.

Refunds for items fulfilled by our dropshipping partners (Modalyst, Spocket, AliExpress, and Alibaba) are processed by the supplier once the returned product passes their quality control. AliExpress refunds are issued after the return warehouse completes its inspection. Alibaba Trade Assurance refunds follow the dispute resolution timeline. Spocket and Modalyst refunds are credited after the supplier confirms the return.

If you receive a damaged, defective, or wrong item, contact us with your order number and photos. Where the supplier is at fault, a full refund or replacement is arranged at no return cost to you.

All refunds are credited to your original payment method. Depending on your bank or card issuer, refunds may take several business days to appear after we issue them. We are not responsible for delays caused by your financial institution.

Membership fees are non-refundable once charged, except where required by law. You may cancel your membership at any time to prevent future charges; cancellation does not refund the current billing period.

Refunds for items purchased with a coupon or member discount reflect the discounted price paid, not the original list price.