Return Policy

For physical items that we sell and ship ourselves, Bethany's Trade Nexus offers a 20-day return window from the date you receive your order. Return shipping costs are the responsibility of the purchaser. Items must be returned unused, undamaged, and in their original packaging with tags attached.

Items marked as final sale or sold as-is are not eligible for returns or exchanges. See our Final Sale & As-Is Acknowledgement for details.

Once we receive and inspect the returned item, a refund is issued to your original payment method within several business days.

Modalyst suppliers offer a minimum 14-day return window from the date you receive your item. Spocket suppliers set their own policy, which may be 15 days, 30 days, or no returns, and is shown on each product listing. AliExpress offers a Free Return service within 15 days of delivery, and its Buyer Protection lets you open a dispute within 15 days of confirmed delivery, or up to 90 days from the ship date if the item never arrives. Alibaba orders placed under Trade Assurance allow a dispute within 30 days after delivery. Please check the return window on the product page before ordering.

To be eligible for a return, items must be unused, unworn, undamaged, and in their original packaging with tags attached. Products that do not meet these conditions may not be refunded.

If you simply changed your mind and the supplier accepts returns, you may return the item within the supplier's window. For Modalyst and Spocket change-of-mind returns, the customer is responsible for return shipping costs. AliExpress Free Returns within 15 days may include a prepaid return label where available; otherwise return shipping is the buyer's responsibility.

If you receive a damaged, defective, or wrong item, contact us as soon as possible with your order number and clear photos of the product and packaging. Spocket requires this within 15 days of delivery. AliExpress disputes for items not as described must be opened within 15 days of confirmed delivery. Alibaba Trade Assurance supports Easy Return and Refund, with the supplier bearing return costs when goods do not match the description. In these cases the supplier arranges a replacement or refund and, where a return is needed, provides a prepaid return label at no cost to you.

To start a return, contact us through the Contact page with your order number, the item you wish to return, and the reason. We will confirm the correct return address (the supplier's address or a local return warehouse, not ours) and guide you through next steps.

Once approved, ship the item back using the provided instructions and share the return tracking number. A refund is issued after the supplier receives and inspects the returned product. AliExpress refunds are processed once quality control at the return warehouse is complete. Refunds are credited to your original payment method and may take several business days to appear, depending on your bank.

For health and hygiene reasons, certain items such as intimate apparel, pierced jewelry, and personalized products may not be eligible for returns. Items marked as final sale or sold as-is are not returnable. Check the product listing for any restrictions, and see our Final Sale & As-Is Acknowledgement page.

We do not offer direct exchanges. Items sold directly by Bethany's Trade Nexus cannot be exchanged; likewise, dropshipped items are fulfilled by a supplier and are not exchanged directly. To get a different size, color, or item, please return the original item for a refund and place a new order.